1. Unplug your Modem for 2-5mins from the power supply. Then plug it back in. It will work again.
2. Connect your modem to the jack that was originally installed for Internet Service.
3. CHECK the Power Supply or Phone Jack/Wall Jack or Inside wiring.
4. CHANGE the Phone Wire between the Modem & Phone Jack.
5. If possible, change to another DSL modem to test.

1. Unplug your Modem for 2-5mins from the power supply, Then plug it back in.
2. Ensure all cables are properly connected.
3. CHECK the Power Supply or Phone Jack/Wall Jack or Inside wiring.
4. Check whether the modem's DSL light ON and solid or OFF.
• IF DSL is ON, you may reset & re-setup your Modem. [modem guide]
• IF DSL is OFF/flashing, CHANGE Phone Wire between Modem & PhoneJack/WallJack.
5. If possible, change to another DSL modem to test.
6. If internet is still not working, contact us at (905)513 3072 / 1855-513-3072 or dsl@wlink.ca
   

• If TPlink modem
1. Contact TP-Link Manufacturer Company Hotline: 1866-255-8139
• Others, Contact us
  

You can buy from us or go to Bestbuy, Canada Computer Store, Amazon ...
(eg. canadacomputers.com - Online Store:(905)479-1506 or 1855-579-1506 )

If Installation within 1 month warranty period

1. You will need to provide your contact phone number and available times in case the technician calls you.

   e.g. Morning: 9am ~ 12pm , Afternoon: 12pm ~ 5pm, Evening: 5pm ~ 9pm, AnyTime

   
   

Unplug your Modem for 2-5mins.

Ensure all cables are properly connected.

CHANGE PhoneWire between Modem & PhoneJack/WallJack or Power Bar.

You may need to reset & re-setup your Modem again. See [modem guide]

Change to another DSL Modem to try if you can

If internet is still not stable, contact us at (905)513 3087 or 1877-513-3087.

Speed degradation can be caused by various factors including:

1. Did you reboot your modem recently?  Rebooting modem helps with most issues.
2. During peak times such as evenings and weekends, when more people are using Internet, speeds are likely to be slower.
3. If you are using Cable Internet, you share bandwidth with other Cable Internet subscribers in your neighbourhood.  If someone is using a lot of bandwidth, such as uploading large files of streaming high-definition video, your Internet performance may be slower.
4. If the website you are trying to use is located on a server with slow connection or heavy traffic.  Or the server is experiencing problems of overloading as too many people are trying to access the same server at the same time.
5. Spyware and viruses are a common cause of slow connection.  Your computer may be infected if webpages take a long time to load.  Another sign is a pop-up message telling you to download a certain program to fix a problem.
6. File sharing programs can use up your Internet bandwidth, with little leftover for other Internet usage. 
7. Game systems, such as PlayStation, Xbox, Nintendo, connected to the Internet may be using up most of your Internet bandwidth.

Conduct Speed Tests

When I connect to the WIFI, the signal frequency is very low. Why?

Because your neighbours may use the same frequency channel to emit signals from the wireless modem.

Because we need to ensure all connections and/or devices are working properly s, but cannot be there in-person to help you, we need you to do some testing for your connection.

Your modem is broken. You will need to change it.