Update 911 Address
- Permanent change of address - for move
- Temporary change of address - for travel with Digital Adapter
Customer Notification Text
IMPORTANT 9-1-1 INFORMATION
World-Link wants to make sure that you are aware of important differences in the way 9-1-1 service operates with a VoIP phone (Digital Phone) when compared with traditional telephone service. Here’s what you need to keep in mind:
Differences Between Traditional 9-1-1 Service And VoIP Phone 9-1-1 With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.
Remember To Provide Your Location Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.
Be Prepared During Any Service Interruption VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.
Do Not Disconnect Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. If you are inadvertently disconnected, call back immediately.
Keep Your Service Address Up To Date World-Link will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 9-1-1 call), the emergency operator may assume that you are calling from the last registered address.
Inform Other Users You must notify members of your household and other potential users of your VoIP phone service of the nature and limitations of 9-1-1 emergency calls. To make this easier, attach the included stickers in a visible location on your telephone sets.
Limitations Of Liability World-Link’s terms of service limit and disclaim liability related to VoIP 9-1-1 service, so please read these carefully.
911 Service Limitations
You acknowledge and understand that the Service is not a telephone
service. The Service connects to the Internet, and not a telephone
line. There are IMPORTANT DIFFERENCES between telephone service and
the Service offering provided by WORLD-LINK as set out in these Terms
911 LIMITATIONS: 911 service associated with Digital Phone HAS
CERTAIN LIMITATIONS COMPARED WITH TRADITIONAL 911, WHICH ARE SET OUT
BELOW: The type of 911 service available to You depends on
where and how You use Your phone. There are two types of 911 service:
- E911 Service You will have E911 service if
your Digital telephone number corresponds to your address and municipality
where you permanently use your Digital Phone Service and E911 is
available in your serving area. If You dial 911, Your call is
automatically routed to the Public Safety Answering Point (PSAP)
corresponding to Your address and the emergency operator will
have Your telephone and address information. You may be required
to verify Your name, telephone number and address with the emergency
- Basic 911 Service Basic 911 Service is provided
in the following two situations.
||You will have Basic 911 Service if your Digital telephone
number does not correspond to your address and municipality
where you permanently use your Digital Phone service or if you
live in a serving area in which E911 from World-Link is not
available. If You dial 911, You will be automatically routed
to a specialized call centre that handles emergency calls. The
call centre is different from the Public Safety Answering Point
(PSAP) that would answer a traditional emergency call. You will
be required to provide Your name, telephone number and address
to the call centre operator. OR|
||You will have Basic 911 Service if You intend on using
Your Digital Phone Service from multiple locations. You have access
to 911 service, but because You may be out of the coverage area
of Your Public Safety Access Point (PSAP), whenever You dial
911, You will be automatically routed to a specialized call
centre that handles emergency calls. The call centre is different
from the Public Safety Answering Point (PSAP) that would answer
a traditional emergency call. You will be required to provide
Your name, telephone number and address to the call centre operator.|
||Disconnections. You must not disconnect a 9-1-1 call until
told to do so by the call centre operator, as the operator may not have your number
or contact information. If you are inadvertently disconnected,
you must call back immediately.
||911 Service Fee A monthly fee of $0.75
per number will be applied.
- Cancel Service. If you cancel your Digital Phone service,
or, if World-Link terminates your Digital phone service for any reason,
you will no longer have access to 911 Emergency Dialing Services.
- Service Outages – 911 calls may not function. You
acknowledge and understand that World-Link’s Digital Phone Service
including 9-1-1 service may not function in various circumstances,
including but not limited to:
||Your service access equipment fails or is not configured correctly,
or does not meet World-Link’s requirement;|
During service outages or network congestion of your internet service
provider or for any reason whatsoever;|
In the event of a power failure. If there is an interruption in the
power supply, the Digital Phone Service, including 911 Service will
not function until power is restored. A power failure or disruption
may require you to re-set or reconfigure the system access equipment
prior to using the Digital Phone service.|
Suspension or disconnection of service due to billing issues.
- Correctness of Information. You are responsible
for providing, maintaining, and updating correct contact information
(including name, residential address and telephone number) with
World-Link. You acknowledge and understand if you do not correctly
identify the actual location where you are located, or if your
account information has recently changed or has otherwise not
been updated, 911 calls may be misdirected to an incorrect emergency
- Network Congestion. Reduced Speed for Routing
or Answering 911 Dialing Calls. There may be a greater possibility
of network congestion and/or reduced speed in the routing of a
911 call made utilizing the Service as compared to traditional
911 Dialing over traditional public telephone networks.
- Disclaimer of Liability and Indemnification.
You acknowledge and agree that World-Link, its affiliates, directors,
employees, agents and underlying carriers, will not be liable for any injury,
death or damage to persons or property, arising directly or indirectly out of,
or relating to the 9-1-1 service and you agree to indemnify and hold harmless
World-Link (and their respective directors, officers, employees, agents and
underlying carriers) for any liabilities, claims, damages, losses and expenses,
(including reasonable legal fees and expenses) which you may suffer or incur,
arising directly or indirectly out of or relating to your failure to obtain the
service including and not limited to access to 9-1-1 services.
- Conveying Limitations to other household residents and
You acknowledge and agree to advise all household residents,
guests and other persons who may be present at the physical
location where you utilize the service of the important differences
and limitations of the Digital 9-1-1 dialing service as compared
with the traditional 9-1-1 and E9-1-1 dialing service as set out above.
- Move or Traveling. Your Digital home phone service
is portable to any location with hi-speed Internet access. You
must update your new location with us when you move or travel
with your Digital home phone within Canada or USA. Simply visit www.wlink.ca
to update your permanent or temporary address.
- Operator Services Currently Not Available.
World-Link does not currently offer Operator Service.
- No Directory Listing. World-Link does not
automatically provide directory listings. Directory listings may
be available in select serving area and by request only.
- Service Incompatibility
||Non-Voice Equipment Limitations. You
acknowledge that Digital Home Phone Service may not be compatible
with all non-voice communications equipment, including but not
limited to home security systems, TTY, medical monitoring equipment,
TIVO, satellite television systems, PBX, Centrex, other private
telephone networks, and dial-up modems. You waive any claim
against World-Link for interference with or disruption of these
services and equipment, as well as any claim that World-Link
is responsible for any disruption to your business, if applicable.|
||Certain Broadband, Cable Modem, and Other Services.
There may be other services with which our service may be incompatible.
Some providers of broadband service may provide modems that
prevent the transmission of communications using the service.
World-Link does not warrant that the services will be compatible
with all broadband services and expressly disclaim any express
or implied warranties regarding the compatibility of the service
with any particular broadband service.|
||Fax Machines: The Home Phone service
can work with most fax machines, however due to various machine
configurations, internet connectivity and bandwidth fluctuations,
faxing using your fax machine and your Home Phone service is
provided on a best-efforts basis and World-Link assumes no liability
whatsoever and provides no guarantee that faxing will work.|
- Alternate 911 arrangements. If you are not
comfortable with the limitations of the 911 or E911 dialing
service, you should consider having an alternate means of accessing
traditional 911 or E911 dialing services or terminating the